Manitoba Music Accessible Customer Service Policy

Statement of Commitment

Manitoba Music is committed to achieving accessibility and ensuring the participation for people of all abilities and treating all people with dignity and respect. We believe in inclusion, and value diversity, accountability, foresight, integrity, excellence, and passion. We recognize the importance of improving access and removing barriers and will do this by identifying, removing, and preventing barriers wherever possible. We are committed to meeting the requirements of The Accessibility for Manitobans Act (AMA).

The Accessibility for Manitobans Act (AMA) became law in December, 2013. This landmark legislation provides a proactive process to remove barriers affecting persons with disabilities and many other citizens. The Government of Manitoba is committed to achieve significant progress by 2023, making Manitoba more inclusive for everyone. Read more at accessibilitymb.ca/law.html

This policy has been developed with input from an advisory committee.

Description of Location

Manitoba Music leases space on the main floor of a heritage building in Winnipeg’s Exchange District.

• To enter the building, there are three steps with a railing on one side.
• There is a flight (nine steps) of stairs with a railing on one side to reach the first floor, and manual doors throughout.
• There is a loading zone directly in front of the building (9 a.m. - 3:30 p.m. weekdays) and a cut curb immediately adjacent to the building.
• There is metered street parking and a pay lot across the street from our building.
• There is street parking directly in front of the building on evenings and weekends.
• There is a street light directly across the street.
• The inside of the space is generally spacious and can accommodate movement throughout, with no clutter in hallways and open areas.
• There is a single washroom: no railing, no push button, limited space, 29” high sink with short two handle faucet.  
• Desk heights vary from 28” to 31”.
• There is quite a bit of natural light with additional overhead incandescent light.
• We play music in the office and there can be a fair amount of ambient noise from the employee work space and shared co-work space of the Resource Centre.
• There is generally a quiet room with a closed door available (we recommend contacting us in advance to confirm).

Reasonable Accommodation

Manitoba Music will work to accommodate and provide support to people of all abilities when delivering services. We accommodate assistive devices, support persons, and service animals. Career consultations and meetings are available off-site whenever possible or via telecommunications. Workshops and panels are streamed live and archived online when possible. ASL interpretation and live transcription can be available by request with one week’s notice.

Training

Manitoba Music ensures that all staff will be trained on accessibility requirements under The Accessibility for Manitobans Act and the Accessible Customer Service Standard. As new standards are developed, updates to training will be developed and delivered to employees. All new staff, as well as board members who develop policies will receive training on our Accessible Customer Service Policy.

Information & Communication

Manitoba Music makes information, materials, and applications available in accessible formats, and more or different formats can be requested.  We work to accommodate specific information and accessibility needs where possible.

Public Events

Manitoba Music welcomes support persons to attend all Manitoba Music-presented events at no charge.

Feedback

We constantly work to improve accessibility at Manitoba Music. Responses to questions and concerns will be acknowledged and discussed within three business days. Feedback can be provided online via manitobamusic.com/feedback, email to info@manitobamusic.com, by calling 204.942.8650, and in alternate formats (i.e. through an interpreter)

Policy Availability

Manitoba Music will maintain its Accessible Customer Service Policy in written format. It will be available to the public online and will be provided in different accessible formats when requested.

Policy Updates

Manitoba Music’s Accessible Customer Service Policy will be reviewed and updated every three years and as needed, and to reflect upcoming policy from the Province of Manitoba on information technology, transportation, and physical spaces

 

Last Updated: October 25, 2018