Manitoba Music Accessible Customer Service Policy

Statement of Commitment

Manitoba Music is committed to achieving accessibility and ensuring the participation for people of all abilities and treating all people with dignity and respect. We believe in inclusion, and value diversity, accountability, foresight, integrity, excellence, and passion. We recognize the importance of improving access and removing barriers and will do this by identifying, removing, and preventing barriers wherever possible. We are committed to meeting the requirements of The Accessibility for Manitobans Act (AMA).

The Accessibility for Manitobans Act (AMA) became law in December, 2013. This landmark legislation provides a proactive process to remove barriers affecting persons with disabilities and many other citizens. The Government of Manitoba is committed to achieve significant progress by 2023, making Manitoba more inclusive for everyone. Read more at accessibilitymb.ca/law.html

This policy has been developed with input from an advisory committee.

Description of Location

Parking

• There is metered street parking on Market Avenue and nearby streets. There is a paved paid parking lot beside our building and a gravel-covered paid parking lot across the street.
• There is one on-street parking spot for permit holders located on the same side as our building less than half a block away.
• There is a loading zone directly across the street from our building. 

Building Access

• The front entrance is at sidewalk level with a powered door with a push button access switch.
• The sidewalk surrounding the building is primarily concrete cobblestone pavers. 
• There is a patio with a metal fence directly in front of the building with cut curb access from either side.
• In the entranceway, there are six stairs with a railing on each side to reach a locked internal access door.
• In the entranceway, there is a self-service elevator lift to the main lobby level and entry box. 
• The main lobby door requires a buzz code (530 or “Manitoba Music”). Powered door with push button access switch. 
• Door widths in the building vary from 33” to 36”
• In the main lobby, there is a small elevator with push buttons: 
  • Door width: 35” 
  • Length: 33.5”
  • Width: 48”
  • Vertical: 48.5” 
• We have access to a larger freight elevator after 11 AM via The Saddlery (entrance will still be at 112 Market). Please contact us one day before to make arrangements.
• Other tenants on the fifth floor, where our office is located, use scented products in their work that can sometimes be noticeable in the corridor. 

Inside Manitoba Music

• The door to our office has a lever handle. 
• The office is open concept with room to move throughout.
• The kitchen, board room, couch area, and staff workspaces are on an 9” raised platform that can be accessed by a ramp.
• There is natural lighting in the main area of the space with additional bright overhead lighting.
• There is an HVAC system with fan system on at most times to promote air circulation. 
• There are large capacity HEPA air purification units in both meeting rooms. 
• Ambient music is often playing in the office, as well as noise from staff work and air circulation equipment.
• The tables and seating is modular and can be adjusted. Table heights vary from 26” to 28”.
• Service animals dogs are welcome. 

Washrooms

• Washrooms are located in the corridor directly outside of the Manitoba Music office.
• There is a gender-neutral and wheelchair-accessible washroom with a grab bar beside the toilet.
• Sink is 35” high with room underneath and a single lever handle faucet.
• There is a second washroom with a narrow single stall and open urinal (there is a “men’s” sign but it can be used as a gender-neutral washroom).
• Washrooms are shared with other tenants and scented products can sometimes be noticeable.

Please Note

Our office hours are limited to Tuesdays 11:30 - 4 PM, Wednesdays 10 - 4 PM, Thursdays 10 - 4 PM. We are closed on all statutory holidays.

If you have questions or feedback about accessibility at Manitoba Music or would like to make arrangements for a visit, please contact us at info@manitobamusic.com or 204.942.8650.

Reasonable Accommodation

Manitoba Music will work to accommodate and provide support to people of all abilities when delivering services. We accommodate assistive devices, support persons, and service animals. Career consultations and meetings are available off-site whenever possible or via telecommunications. Workshops and panels are streamed live and archived online when possible. ASL interpretation and live transcription can be available by request with one week’s notice.

Training

Manitoba Music ensures that all staff will be trained on accessibility requirements under The Accessibility for Manitobans Act and the Accessible Customer Service Standard. As new standards are developed, updates to training will be developed and delivered to employees. All new staff, as well as board members who develop policies will receive training on our Accessible Customer Service Policy.

Information & Communication

Manitoba Music makes information, materials, and applications available in accessible formats, and more or different formats can be requested.  We work to accommodate specific information and accessibility needs where possible.

Public Events

Manitoba Music welcomes support persons to attend all Manitoba Music-presented events at no charge.

Feedback

We constantly work to improve accessibility at Manitoba Music. Responses to questions and concerns will be acknowledged and discussed within three business days. Feedback can be provided online via manitobamusic.com/feedback, email to info@manitobamusic.com, by calling 204.942.8650, and in alternate formats (i.e. through an interpreter)

Policy Availability

Manitoba Music will maintain its Accessible Customer Service Policy in written format. It will be available to the public online and will be provided in different accessible formats when requested.

Policy Updates

Manitoba Music’s Accessible Customer Service Policy will be reviewed and updated every three years and as needed, and to reflect upcoming policy from the Province of Manitoba on information technology, transportation, and physical spaces

Last Updated: December 22, 2023 (description of location info only)