Manitoba Music Accessible Customer Service Policy

Statement of Commitment

Manitoba Music is committed to achieving accessibility and ensuring the participation for people of all abilities and treating all people with dignity and respect. We believe in inclusion, and value diversity, accountability, foresight, integrity, excellence, and passion. We recognize the importance of improving access and removing barriers and will do this by identifying, removing, and preventing barriers wherever possible. We are committed to meeting the requirements of The Accessibility for Manitobans Act (AMA).

The Accessibility for Manitobans Act (AMA) became law in December, 2013. This landmark legislation provides a proactive process to remove barriers affecting persons with disabilities and many other citizens. The Government of Manitoba is committed to achieve significant progress by 2023, making Manitoba more inclusive for everyone. Read more at accessibilitymb.ca/law.html

This policy has been developed with input from an advisory committee.

Description of Location

Manitoba Music leases space on the main floor of a heritage building in Winnipeg’s Exchange District.

Reasonable Accommodation

Manitoba Music will work to accommodate and provide support to people of all abilities when delivering services. We accommodate assistive devices, support persons, and service animals. Career consultations and meetings are available off-site whenever possible or via telecommunications. Workshops and panels are streamed live and archived online when possible. ASL interpretation and live transcription can be available by request with one week’s notice.

Training

Manitoba Music ensures that all staff will be trained on accessibility requirements under The Accessibility for Manitobans Act and the Accessible Customer Service Standard. As new standards are developed, updates to training will be developed and delivered to employees. All new staff, as well as board members who develop policies will receive training on our Accessible Customer Service Policy.

Information & Communication

Manitoba Music makes information, materials, and applications available in accessible formats, and more or different formats can be requested.  We work to accommodate specific information and accessibility needs where possible.

Public Events

Manitoba Music welcomes support persons to attend all Manitoba Music-presented events at no charge.

Feedback

We constantly work to improve accessibility at Manitoba Music. Responses to questions and concerns will be acknowledged and discussed within three business days. Feedback can be provided online via manitobamusic.com/feedback, email to info@manitobamusic.com, by calling 204.942.8650, and in alternate formats (i.e. through an interpreter)

Policy Availability

Manitoba Music will maintain its Accessible Customer Service Policy in written format. It will be available to the public online and will be provided in different accessible formats when requested.

Policy Updates

Manitoba Music’s Accessible Customer Service Policy will be reviewed and updated every three years and as needed, and to reflect upcoming policy from the Province of Manitoba on information technology, transportation, and physical spaces

 

Last Updated: October 25, 2018